Refund Policy
At House of Emma, we stand by the quality of our skincare and wellness products. If you are not fully satisfied with your purchase, we offer a 7-day return and refund policy to ensure a smooth and transparent experience.
Eligibility for Refunds
You may request a refund if:
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The item was received damaged or defective.
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You received the wrong product.
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You initiated a return within 7 days of delivery and the item is unused, unopened, and in its original packaging.
Non-Refundable Items
We do not offer refunds for:
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Products that have been used, opened, or tampered with.
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Items not in original condition or packaging.
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Products purchased on sale or clearance.
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Returns initiated after 7 days of receiving the product.
How to Request a Refund
To initiate a refund:
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Email us at houseofemmaofficial@gmail.com within 7 days of receiving your order.
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Include your order number, reason for the refund, and any relevant photos (for damaged or incorrect items).
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Our team will respond within 24–48 hours with instructions for returning the product, if applicable.
Refund Process
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 5–7 business days via your original method of payment.
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Shipping charges are non-refundable, unless the return is due to an error on our part.
Need Help?
For any questions about returns or refunds, feel free to contact us at:
📧 houseofemmaofficial@gmail.com